A main person serving as coordinator/ombudsman for requests and on-going communications provides an organized way for businesses and developers to communicate with the municipality. Even if the community does not have full time economic development staff, the municipality should have a point person who is responsible for responding to requests. The name, email, phone number and available hours of the contact person should be easily accessible. Consider if there are procedures or policies for how the point person responds to clients and if frequently requested information is readily available.
The Town of Manchester displays contact information on their website for businesses and developers. The current contacts are Megan Pilla, a senior planner, and David Laiuppa, an environmental planner/wetlands agent. Their phone numbers are listed after their names.