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_MKTG5230: New Product and Service Innovation Management — Innovation, Social Media and Big Data

Leveraging Big Data

What is "big data"?: Mad Men meet Math Men

Customer insights depend on the collection, interpretation and analysis of data collected. The value of Big Data lies in the cross section of collection and analysis.

This can be broken down into several parts.

  • Customer definition
  • Market segmentation
  • Collection of the customer data 
  • Data analysis to reveal and understand behavioral patterns
  • Shaping/adjusting marketing strategies based on analysis
  • Implementation of marketing plans

Books on Big Data

Books on Social Media

Social Media Entrepreneurship

Here are some articles on the social sector: