A business retention and expansion program is an economic development strategy to connect with existing businesses and respond to their needs. A formal business retention and expansion program includes: a systematic way of understanding business needs and a process for addressing needs identified, and a system for communicating the aggregated results. This program helps businesses grow, stay, and become more committed to the community. A great business retention and expansion program enhances the business operating climate, contains healthy competition, provides employment opportunities and good quality jobs, and assists in stabilizing the economy. Small businesses are the main base for economic growth.